Hey there, Growers and Heat Lovers! Welcome to our FAQ page. We’ve gathered the most common questions from our global community of chiliheads. Whether you’re a first-time seed starter or a seasoned hot sauce connoisseur, you’ll find the answers you need below. Can’t find what you’re looking for? Our fire-proofed support team is always ready to help!

📦 Ordering & Products

Q: What kind of products does Pepper Joe’s specialize in?
A: We’re your one-stop shop for everything fiery! From the world’s hottest pepper seeds (like Carolina Reaper and Ghost) to unique hot sauces, cedar planters, garden tools, fertilizers, and even Hot Pepper Apparel & Stickers. We cater to gardeners and heat-seekers who are passionate about growing, cooking, and living the spicy life.
Q: Are your seeds Heirloom or Hybrid?
A: We offer both! Our menu includes distinct Heirloom varieties (open-pollinated, saved for generations) and robust Hybrid seeds, bred for specific traits like disease resistance or unique heat profiles. Each product is clearly labeled so you can choose what’s best for your garden.
Q: How do you ensure seed viability during shipping?
A: Every seed order is packed with gardener-grade care in our Severn, MD facility. We use protective packaging to guard against moisture and crushing, treating your future harvest like the precious potential it is. We’re chiliheads shipping to chiliheads—we get it!

🚚 Shipping & Delivery

Q: What are my shipping options and costs?
A: We offer two passionate paths to your door:
1. Standard Shipping (Fast-Track Your Fire): $12.95 via DHL/FedEx. Processed in 1-2 business days, delivered in 10-15 business days after dispatch. Perfect for seeds and time-sensitive gear.
2. Free Shipping (Value That Simmers): FREE on orders over $50 via EMS. Same 1-2 day processing, delivered in 15-25 business days. Ideal for large hauls and garden planning.
Q: Where in the world do you ship?
A: We ship our passion globally from Severn, USA, connecting with heat lovers on almost every continent! However, due to complex customs regulations, we are currently unable to ship to a handful of Asian countries and some remote regions. When in doubt, just ask!
Q: Will I get a tracking number?
A: Absolutely! Once your carefully packed order is handed to our carrier partners, you’ll receive a tracking link to follow your parcel’s spicy pilgrimage right to your doorstep.
Q: How long does order processing take?
A: We need 1-2 business days to meticulously pick, pack, and label your order with the care it deserves. Then, the shipping clock starts!

💳 Payments & Accounts

Q: What payment methods do you accept?
A: We accept all major credit cards: Visa, MasterCard, and JCB. We also welcome secure payments through PayPal. Your transaction is safe and encrypted.
Q: Do I need an account to place an order?
A: Nope! You can check out as a guest. However, creating an account lets you track your order history, save your favorite fiery products, and makes future checkouts a breeze.

↩️ Returns & Guarantees

Q: What is your return policy?
A: We stand by our products with our 15-Day Harvest Guarantee. If something isn’t right, you can initiate a return within 15 days of receiving your order. Contact our support team to start the process—we aim to make it as smooth as our hottest hot sauce.
Q: What if my hot sauce leaks or my garden tool arrives damaged?
A: Oh no! That’s not the delivery experience we strive for. Please contact us immediately at [email protected] with photos of the issue. We’ll quickly make it right, because every box we send is more than just a package—it’s a piece of our community.

✉️ Still Have a Burning Question?

Our friendly, fire-proofed support team is here for you!
Email us at: [email protected]
Pepper Joe’s • 8036 Laketowne Court, Severn, US 21144
Shipping passion worldwide since 1998.

Ready to ignite your garden and kitchen? START BROWSING OUR FIERY COLLECTION NOW

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