Shipping Policy

Hey there, Growers and Heat Lovers! Welcome to Pepper Joe’s – your one-stop shop for the world’s hottest peppers, premium seeds, and the coolest gardening gear. We’re as passionate about getting your order to you as we are about cultivating our Carolina Reapers. This page details how we deliver the heat and how we handle things if they don’t go as planned. Read on for the full scoop!

We ship our passion worldwide (excluding some remote areas and parts of Asia). Our goal is to get your seeds, sauces, and supplies to you swiftly and safely, so you can start growing and enjoying the heat!

Order Processing

We’re quick! Once your order is placed and payment is confirmed, our team gets to work packing your items with care.

• Processing Time: 1-2 business days.
• Orders are not shipped or processed on weekends or holidays.
• You will receive a tracking number via email once your order ships.

Shipping Methods & Delivery Times

We offer two reliable options to suit your needs:

At Pepper Joe’s, we want you to be as thrilled with your purchase as you are biting into a freshly grown Ghost Pepper. If you’re not satisfied, we’ll make it right. Most unused, unopened items in their original packaging can be returned within 15 days of delivery for a refund or exchange. Your happiness is our harvest!

The Step-by-Step Return/Exchange Process

1. 1Initiate Your Request (Within 15 Days)
   Contact our “Fire-Proofed” Support Team at [email protected] within 15 days of receiving your order. Include your order number and reason for the return/exchange.
2. 2Receive Instructions & RMA Number
   We’ll review your request and email you a Return Merchandise Authorization (RMA) number and detailed return shipping instructions. Do not send items back without an RMA.
3. 3Pack & Ship Your Return
   Securely pack the item(s) in original packaging if possible. Include a copy of your order confirmation or a note with your RMA number and name. Ship to the address we provide.
   Note: Return shipping costs are the customer’s responsibility, unless the return is due to our error (e.g., wrong item shipped).
4. 4Our Inspection & Processing
   Once received, our team inspects the return (typically within 3-5 business days). We’ll email you once the inspection is complete.
5. 5Your Refund or Exchange is Handled
   Upon approval, your refund is processed, or your exchange item is prepared for shipment.

Refund Timing & Method

We aim to process refunds as quickly as we germinate a Ghost Pepper seed!

• Timing: After approval, please allow 5-10 business days for the refund to be fully processed and appear in your account. Exact timing depends on your bank or payment provider.
• Method: Refunds are issued only to the original payment method used (Visa, MasterCard, JCB, or PayPal). We cannot refund to a different card or account.
• Shipping Costs: Original shipping fees are non-refundable. For exchanges due to our error, we cover the reshipping cost.

🌶️ Exchange Note: Exchanges are subject to product availability. If your desired item is out of stock, we will issue a refund instead.

Just as some peppers pack an irreversible heat, some products are not eligible for return due to their nature. We cannot accept returns for:

Important: If you receive an item that is damaged, defective, or incorrect upon arrival, contact us immediately at [email protected] with photos. We’ll resolve it promptly at no cost to you!