Term and Conditions

Hey there, Growers and Heat Lovers! Welcome to Pepper Joe’s – your one-stop shop for the world’s hottest peppers, premium seeds, and the coolest gardening gear. These Terms and Conditions (“Terms”) govern your access to and use of the pepperjoeshop.com website (the “Site”) and all purchases made through it. By accessing our Site or placing an order, you agree to be bound by these Terms. Please read them carefully, as they outline both your rights and responsibilities, and our commitment to you.

1. Our Shop & Our Community

At Pepper Joe’s, we cater to a passionate community of home gardeners, chili enthusiasts, and heat seekers. Our shop offers a unique blend of products, from ultra-hot pepper seeds (Carolina Reaper, Ghost) to heirloom and hybrid varieties, gardening essentials (Garden Beds, Tools, Fertilizers), and fiery condiments (Hot Sauces, Dried Chili Peppers). Our style is passionate, knowledgeable, and supportive, aimed at helping you succeed in your growing adventures.

2. User Obligations & Responsibilities

By using our Site, you agree to:

• Provide accurate, current, and complete information during account creation and checkout.
• Use the Site and products only for lawful purposes and in accordance with these Terms.
• Not reproduce, duplicate, copy, or resell any part of the Site or its content for commercial purposes.
• Comply with all applicable local, state, national, and international laws and regulations regarding plant cultivation and importation in your area. It is your responsibility to ensure the seeds or plants you order are permitted in your region.
• Use gardening products, especially fertilizers and plant health items, strictly according to their labeled instructions and safety guidelines.

3. Products & Services Description

We strive to accurately describe and photograph all products. However, please note:

• Seeds (Heirloom, Hybrid, Hot, etc.): We guarantee the variety and quality of our seeds at the time of sale. However, germination rates, plant growth, and pepper heat levels (Scoville units) can be influenced by numerous factors beyond our control, including soil, climate, water, and grower skill.
• Perishable Goods (Hot Sauces, Dried Peppers): These products have best-by dates and should be stored as recommended upon receipt.
• Product Availability: All items are subject to stock availability. We may limit quantities and discontinue products at any time.
• Geographic Restrictions: We ship our passion worldwide but cannot ship to some remote areas and parts of Asia. The shipping address you provide must be within our servicable regions.

4. Ordering & Payment Terms

Placing an Order

An order is an offer to purchase. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities, inaccuracies in product or pricing information, or suspected fraud.

Pricing & Payment

• Prices are listed in US Dollars (USD) and are subject to change.
• You are responsible for any applicable sales tax, customs duties, or import fees levied by your country.
• We accept the following payment methods: Visa, MasterCard, JCB, and PayPal.
• Payment is processed at the time your order is placed. Your card will be charged the total order amount, including shipping and tax.

Order Processing & Shipping

• Processing: Orders are processed within 1-2 business days after payment confirmation. No processing occurs on weekends or holidays.
• Shipping Methods:
  1. Standard Shipping: $12.95 flat rate via DHL or FedEx. Estimated delivery: 10-15 business days after shipment.
  2. Free Shipping: Available on orders over $50 via EMS. Estimated delivery: 15-25 business days after shipment.
• Delivery Times: All delivery estimates are just that—estimates. Delays can occur due to customs, weather, or carrier issues, especially for international orders. A tracking number will be provided upon shipment.

5. Returns, Refunds & Exchanges

Our core promise is your satisfaction. Our full Shipping & Returns Policy is incorporated here by reference, with key terms below:

• Return Window: Most unused, unopened items in original packaging may be returned within 15 days of delivery.
• Process: You must contact us at [email protected] to initiate a return and obtain an RMA number before shipping anything back.
• Refunds: Issued to the original payment method within 5-10 business days after we receive and inspect the return. Original shipping costs are non-refundable.
• Non-Returnable Items: For the safety and integrity of our products, we cannot accept returns on:
  • Opened or seal-broken seed packets (all varieties).
  • Opened perishable goods (Hot Sauces, Dried Chili Peppers with broken seals).
  • Digital products or downloads.
  • Personalized or custom items.
  • Items damaged after delivery due to improper use or storage.
  • Final sale items.
• Damaged/Incorrect Items: If you receive a damaged, defective, or incorrect item, contact us immediately with photos. We will resolve it promptly at no cost to you.

6. Intellectual Property

All content on this Site, including text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Pepper Joe’s or its content suppliers and is protected by international copyright and trademark laws. The “Pepper Joe’s” name and logo, and all related product and service names, are our trademarks. You may not use them without our prior written permission.

7. Limitation of Liability

8. General Provisions

• Governing Law: These Terms shall be governed by the laws of the United States and the State of Maryland, without regard to its conflict of law provisions.
• Changes to Terms: We may update these Terms at any time. The “Last Updated” date at the top will reflect changes. Your continued use of the Site after changes constitutes acceptance.
• Severability: If any provision of these Terms is found to be unlawful or unenforceable, that provision shall be severed, and the remaining provisions shall remain in full force.
• Contact Information: For any questions regarding these Terms, please contact us.